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  • Jeffrey Barkun

Five Reasons You Should Document Your Business Processes

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In his blog post, Jeffrey Barkun emphasizes the importance of documenting business processes to improve productivity and drive greater efficiency. He highlights the benefits of going through the meticulous process of documenting business processes, including gaining a real view of how things are done, identifying areas for improvement, helping train employees, reducing interruptions, and driving greater efficiency.

Barkun notes that many managers lack knowledge of business process management (BPM) despite its essential role in successful business building. He suggests that there are a myriad of tools available to help organizations document their processes, and emphasizes the need to complete this invaluable project to clearly view the process and train others accurately.

One of the key benefits of documenting business processes is gaining a real view of how things are done. Barkun notes that often individuals in an organization know what needs to be done, but may struggle to clearly communicate this to others. By documenting processes, organizations can provide a reference point for when there is inevitable uncertainty or misunderstanding, making it easier to train new employees and reduce errors.

Barkun also suggests that documenting processes can help identify areas for improvement, as organizations take a critical look at their current processes and identify inefficiencies. This can help organizations streamline processes and reduce unnecessary steps, ultimately increasing productivity and efficiency.

Documenting processes also helps train employees, as organizations create a knowledge base from which they can build a structured training program for both new and existing employees. This allows organizations to reduce the amount of time spent on in-person training sessions and complete training for more employees at once. By taking this content online and into a learning management system (LMS), organizations can open up even greater possibilities for training.

Another benefit of documenting processes is reducing interruptions. By providing employees with access to documented material, they are less likely to interrupt someone to ask how to do something, instead opting to look for the answer first. This can help organizations reduce interruptions and increase productivity.

Finally, documenting processes helps drive greater efficiency. By having processes documented, organizations can more easily train others and provide them with a bank of content to access when they have questions. This alone delivers increased efficiency to organizations by reducing the need to constantly explain and re-explain every detail, and reducing errors.


In conclusion, Barkun emphasizes that documenting business processes is a valuable investment that can drive increased productivity, greater efficiency, and ultimately lead to a more successful business.

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